Peace of Mind Day or Night


24 X 7 Support

reliabilityTMP’s After Hours Customer Care Agents provide 24×7 emergency travel support to our clients outside of standard business hours. Our senior counselors are well-equipped to deal with all booking and/or itinerary changes as well as a wide range of out-of-the-ordinary circumstances.

In handling airline reservations, TMP’s Customer Care Agents will quote the lowest available published
fare per your travel policy, provide seat assignments when possible, request special meals or other arrangements,
and ensure timely delivery of itinerary and ticketing confirmation. Hotel and car reservations are made
with the same attention to price, preference, and convenience. Information collected during calls to our
specialized agents goes through TMP’s automated mid-office Quality Control System and is stored in the
same database as traditional counselor-initiated bookings – so specific traveler requirements and reporting
capabilities are identical.

TMP’s Emergency Travel Service Provides:

  • Dedicated 24×7 Customer Care Agent Team
  • New Flight, Hotel, Rail and Car Rental Bookings
  • Changes to Existing Reservations
  • Guaranteed Lowest Fares & Rates
  • Application of Personal Traveler Profiles/Preferences
  • Access to Negotiated Program Discounts
  • Emergency Assistance and Advice
  • Application of Frequent Flyer Numbers